Luxury Stair Carpet | Return Policy for Returns & Refund Requests

The customer has the right to ask for a return or an exchange if there is any defect, damage, or inconsistency with the order particulars sent. The return request should be done within 7 days of receipt of the order. For easy processing of claims, customers are advised to take photos or videos while unboxing their packages.

The returned product should be in its initial condition without having the following issues:

• Damage that occurs after the product delivery and while under the customer’s custody.
• Any cut, stain, tear, burn, or improper use not indicated at delivery.
• Lack of accessories, product label, or tampering with the package received initially.

Some items cannot be returned or refunded since they have been customized according to individual specifications. These are:

• If a customer orders customized stair carpets on the size of the stairs and specific area.
• Stair runners made to specification as per the customer’s logo, design, color, or brand name.
• Customized imported carpeting material arranged for the customer.
• Unsealed adhesive packs and installation materials opened or tempered with.

After getting your request approved for a product replacement or refund, our technical team investigates your complaint and highlights the issue at hand before further process. Here are some details of the information required by us:

• Invoice or Order receipt or proof of payment copy.
• Shipping or delivery information for order confirmation.
• Images or Video footage to prove your problem or issue found in the product.

Refunds usually take some time due to delays from the payment system and banking services involved. Refunds can be obtained after inspection and approval of return by our quality control unit. The approved refund will then be processed using the same payment method used while purchasing.

Where replacement is more desired, Luxury Stair Carpet will offer the same product depending on its availability in the store. In instances whereby that particular design or material is out of stock, customers can opt for another stair carpet at the same price.

It is recommended that you familiarize yourself with these important refund conditions:

• The cost for installation services cannot be refunded since it includes labor and material application fees.
• Shipping/delivery fees will only be refunded if the cause of the problem lies within our company.
• Refunds may take some time due to banking processes and other similar reasons.

In case of cancellation of your order, do inform us as soon as possible. The process of getting a refund will vary depending on the order. For orders that have already been canceled before processing, personalization, shipping, and delivery, customers will get refunds. It is essential to highlight that customized products for staircase carpets cannot be canceled after the process.

Luxury Stair Carpet offers premium stair carpets with excellent customer service assistance to provide reliable solutions. The company’s return policy ensures that the process is easy for all customers who wish to replace, cancel, or get their money back.

Any additional inquiries about returning or refunding the product can be directed to our customer support team at any time.